Refund & Cancellation Policy

1. 14-day money-back guarantee

If you're not happy with GrantFlow within your first 14 days of a paid subscription, email support@grantflow.app and we'll refund the full amount, no questions asked.

2. Prorated refunds after 14 days

After the 14-day window, monthly plans are non-refundable for the current billing cycle. Annual plans may be canceled with a prorated refund of unused full months, at our discretion.

3. How to cancel

• Self-service: your Stripe billing portal link is on your Dashboard.
• Email: support@grantflow.app — we cancel within 24 hours.

Canceling stops the next renewal; you retain access to Pro features until the end of the current billing period.

4. Non-refundable circumstances

• Failure to win a grant (no grant platform can guarantee awards).
• Failure to submit an application on time due to user delay.
• Third-party fees paid to funders or filing services.

5. Chargebacks

Please contact us before filing a chargeback — 95% of billing questions can be resolved by email within a business day. Chargebacks filed without contacting us may result in account suspension.

6. Contact

All refund questions: support@grantflow.app.